Privacy Policy

1. Overview

Wyz Global LLC ("Wyz Global," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use any of our products or services, including WyzCore, WyzGuild, WyzPages, WyzQuests, WyzAI, WyzPro, and our eLearning Development Services.

This policy applies to all users worldwide, including those in the European Union and European Economic Area (GDPR), the Philippines (Data Privacy Act of 2012), and other jurisdictions with applicable data protection laws. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

Information You Provide Directly

• Account information: Name, email address, username, and password when you register
• Profile information: Profile photo, bio, business name, and other optional profile fields
• Payment information: Billing details processed securely through Stripe and our other payment processors (we do not store full card numbers)
• Project information: Briefs, business information, and content assets you share with us for WyzPro or eLearning Development Services
• AI interaction data: Queries, prompts, and inputs you submit to WyzAI
• Communications: Messages, support inquiries, and feedback you send us
• Content: Courses, files, and materials you upload or create on our platforms

Information Collected Automatically

• Usage data: Pages visited, features used, time spent, clicks, and navigation patterns
• Device information: Browser type, operating system, device identifiers, and IP address
• Log data: Server logs including access times, error logs, and referring URLs
• Cookies and similar technologies: See Section 9 for details

Information from Third Parties

• Authentication data from social login providers (if used)
• Payment and identity verification data from payment processors
• Analytics data from integrated analytics tools

3. How We Use Your Data

• Service delivery: To provide, operate, and maintain our products and services
• Account management: To create and manage your account and verify your identity
• Payments: To process payments and subscription billing through Stripe and other payment processors
• Customer support: To respond to your inquiries and resolve issues, including refund and billing disputes
• Communications: To send transactional emails, service updates, and, where permitted, marketing communications
• Platform improvement: To analyze usage patterns, troubleshoot issues, and develop new features
• Security: To detect, prevent, and address fraud, abuse, chargebacks, and security threats
• Legal compliance: To comply with applicable laws, regulations, and legal processes

4. Legal Basis for Processing (GDPR)

• Contract performance: Processing necessary to provide the services you signed up for
• Legitimate interests: Fraud prevention, platform security, and service improvement, where our interests do not override your rights
• Legal obligation: Processing required to comply with applicable laws
• Consent: Where we rely on your consent (e.g., marketing), you may withdraw it at any time without affecting prior processing

5. Third-Party Service Processors

We share personal data with trusted third-party service providers who assist us in operating our platforms. All processors are contractually bound to protect your data and use it only for specified purposes.

We do not sell your personal data to third parties. We do not share your data with advertisers.

6. International Data Transfers

Wyz Global operates internationally with data processed in the United States and the Philippines. If you are located in the EU/EEA or other jurisdictions with data transfer restrictions, your data may be transferred to countries that may not provide the same level of data protection as your home country. Where such transfers occur, we ensure appropriate safeguards, including Standard Contractual Clauses (SCCs), data processing agreements with all processors, and technical and organizational security measures. For Philippine users, processing complies with the Data Privacy Act of 2012 (Republic Act 10173).

7. Data Retention

• Account data: Retained for the duration of your account and up to 3 years after account deletion, unless a longer period is required by law
• Transaction and refund records: Retained for a minimum of 7 years for financial and legal compliance
• Support communications: Retained for 2 years from last interaction
• Analytics data: Retained in aggregated, anonymized form indefinitely

When data is no longer required, we securely delete or anonymize it.

8. Your Privacy Rights

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data, subject to legal retention obligations
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: Lodge a complaint with your local supervisory authority

To exercise any of these rights, contact us at hello@wyzglobal.com. We will respond within 30 days and may need to verify your identity first.

9. Cookies & Tracking Technologies

• Essential cookies: Required for platform operation, authentication, and security. Cannot be disabled.
• Functional cookies: Remember your preferences and settings.
• Analytics cookies: Help us understand how users interact with our platforms.
• Marketing cookies: Used only where you have given explicit consent.

You can control non-essential cookies through your browser settings or any cookie consent tool on our platforms. Disabling certain cookies may affect functionality.

10. Children's Privacy

Our Services are not directed to children under the age of 13 (or under 16 in the EU/EEA). We do not knowingly collect personal information from children below these ages. If we become aware that we have collected such data without appropriate parental consent, we will delete it promptly. Parents or guardians may contact us at hello@wyzglobal.com.

11. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including encryption of data in transit (SSL/TLS), encryption of sensitive data at rest, access controls, and regular security monitoring. Despite our best efforts, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach likely to result in a risk to your rights, we will notify affected users and relevant authorities as required by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a new effective date, and for significant changes may also notify you by email or platform notice.

13. Contact Us & Data Requests

• Email: hello@wyzglobal.com
• Billing & payment data concerns: disputes@wyzglobal.com
• Company: Wyz Global LLC, New Mexico, USA
• Operating Partner: WyzLab Solutions OPC, Philippines

For EU/EEA users, you have the right to contact your local data protection supervisory authority. For Philippine users, complaints may be directed to the National Privacy Commission (NPC) at www.privacy.gov.ph. We aim to respond to all privacy requests within 30 calendar days.