1. Overview
This Refund Policy explains when you are, and are not, entitled to a refund across the Wyz Global product and service family: WyzCore (course platform and software), WyzGuild, WyzPages, WyzQuests, and WyzAI (subscription platforms), and WyzPro and eLearning Development Services. It supplements our Terms & Conditions and should be read alongside them. All payments to Wyz Global are processed securely through Stripe and, where offered, other third-party processors. Refunds are issued to the original payment method used at checkout.
2. Digital Products & Courses: No Refunds
Digital products and courses sold directly by Wyz Global, including courses, templates, and other downloadable content, are final sale and not eligible for a refund. Because these products are delivered, unlocked, or made available for download immediately upon purchase, we are unable to "return" a digital good once it has been accessed.
This no-refund rule applies to one-time digital product purchases. It does not apply to platform subscriptions; see Section 3. Exceptions may be made at our sole discretion in cases of duplicate charges, a proven technical failure that prevented delivery, or fraud.
3. Subscription Platforms: 30-Day Refund Window
Paid subscriptions to WyzGuild, WyzPages, WyzQuests, and WyzAI, and the WyzCore Pro plan, may be refunded within 30 days of the applicable charge. This covers your first subscription payment as well as each subsequent renewal charge.
To receive a refund under this window, contact disputes@wyzglobal.com within 30 days of the charge. Once approved, your access to the subscription will be discontinued as part of processing the refund. Requests made more than 30 days after a charge are not eligible except at our discretion.
4. Annual Subscriptions: Prorated Refunds
If you are on an annual billing plan and request a refund, we refund only the months of the annual term you have not yet used, calculated from the date your refund request is approved. Months already elapsed (including the current month in progress) are not refundable.
Example: You pay for a 12-month annual plan. After 4 full months of use, you request a refund. You would receive a refund equal to the unused 8 months of the annual fee, less any applicable payment processor fees. Annual-plan refund requests should still be submitted within 30 days of the most recent renewal charge.
5. WyzPro & eLearning Development Services
WyzPro engagements and eLearning Development Services are delivered under an individual statement of work or service agreement. Refund terms, including any deposit, milestone payment, or retainer, are governed by that agreement. As a general rule:
- Deposits or retainers are non-refundable once work has commenced.
- Fees for milestones or deliverables already completed and delivered are non-refundable.
- Any refund for undelivered, future project phases will be addressed per the specific terms in your signed agreement.
6. How to Request a Refund
- Email disputes@wyzglobal.com with the email address used for purchase, the product or subscription name, and the date of the charge.
- We will confirm eligibility under this policy and respond within 5 business days.
- Approved refunds are issued to the original payment method and may take 5 to 10 business days to appear, depending on your bank or card issuer.
7. Chargebacks & Payment Disputes
Please contact us at disputes@wyzglobal.com before filing a chargeback with your bank or card issuer, so we can resolve the issue directly and quickly. Filing a chargeback for a purchase that is non-refundable under this policy, without first contacting us, may result in suspension of your account while the dispute is investigated.
8. Refund Processing
All approved refunds are processed through the original payment processor used at checkout (Stripe or, where offered, another processor) and returned to your original payment method. Where a charge has already incurred processing or gateway fees, those fees may be deducted from the refunded amount where permitted by law and by our processor's terms.
9. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated effective date. Refunds are governed by the policy in effect at the time of your original purchase or charge.
10. Contact Us
- Refund requests & billing disputes: disputes@wyzglobal.com
- General inquiries: hello@wyzglobal.com
- Company: Wyz Global LLC, State of New Mexico, USA